Faqs

Shipping & Payment
What is our shipping policy?  

At EcoCane Compostable, we are committed to delivering your eco-friendly products with the utmost care and efficiency. Here's an overview of our shipping policy: 

Processing Time: 

  • Orders are processed within 1-2 business days. 
  • You'll receive a confirmation email once your order has been shipped. 

Shipping Methods & Times: 

  • Standard Shipping: 5-7 business days. 
  • Expedited Shipping: 2-3 business days. 
  • Overnight Shipping: 1 business day. 

International Shipping: 

  • Currently, we only ship within the United States. 
  • We plan to expand to international shipping in the near future. 

Tracking Your Order: 

  • Once your order is shipped, you will receive a tracking number via email. 
  • Use this number to track your package on our carrier's website. 

Returns and Exchanges: 

  • If you have any issues with your order, please refer to our return and exchange policy on our website or contact our customer service. 
What are your payment methods? 

We offer a variety of payment options for your convenience, including credit card, PayPal, Apple Pay, Google Pay, check, money order, or orders over the phone.

What if I am tax exempt? 

If you're a reseller or represent a tax-exempt organization, you may be eligible for a sales tax exemption. Once you provide the necessary documentation, we can mark your account as exempt. Please remember that tax exemptions are applicable only to users with registered accounts. 

 If you qualify for tax exemption, please visit our tax exemption page and provide the required information to our team. 

Once we've confirmed your tax-exempt status, we'll reach out to you, and you'll be able to make purchases without tax. Please note that we cannot refund sales tax for previous orders. 

If you have any inquiries, feel free to contact us at 214-704-9608. 

Returns & Cancellations
What is our return policy? 

We accept returns within 120 days of purchase, provided the product remains unopened. Return shipping costs are the responsibility of the buyer, and a 20% restocking fee is applicable. For detailed information, please refer to our complete return policy.

How can I change my order? 

For the quickest resolution to modify your order, reach out to our exceptional 5-Star team! Dial 214-704-9608, and we'll gladly assist you in updating your order.

How much is return shipping? 

You can return new, unused, or unopened merchandise within 120 days of purchase, but keep in mind there's a 20% restocking fee. Also, you'll be responsible for covering the return shipping costs. 

For any broken, ineffective products, or if your order is incomplete, it's crucial to report these issues within 10 business days to qualify for a replacement or refund. 

  

Here's how to initiate a return: 

Get in touch with us either by calling toll-free at 214-704-9608 or by sending an email to customerservice@ecocanecompostables.com.   

Make sure to include either the original packing list or clearly state your order number. This ensures that your refund will be processed correctly and applied to your original payment method. Pack up the items securely and send them back to us. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!

Product Questions
How do I match my cups with lids?

Each product page will feature links to corresponding lids in the "Related Items" section. These lids are tailored to fit specific brands and are not interchangeable with lids from other brands. Additionally, customers can easily find links to matching lids directly on the product page for any given cup.

Can I order sample products? 

Absolutely! We're delighted to provide customers with the opportunity to receive up to 15 complimentary samples of our top-selling products. 

Getting your samples is a breeze: just head over to our free samples page, choose your desired items, and proceed to checkout. You'll only need to cover the shipping cost! 

What makes a product compostable? 

How do these products help the environment? 

Compostable products are characterized by their ability to undergo decomposition into natural elements within a composting environment, without leaving behind any harmful residues. Typically crafted from biodegradable materials like plant-based fibers or certain bioplastics, these items are free from toxic substances that could compromise the composting process or harm the environment.  

They break down through biological processes, facilitated by microorganisms like bacteria and fungi, and eventually transform into nutrient-rich compost. Certification from organizations such as the Biodegradable Products Institute ensures adherence to specific composability standards.  

To effectively compost, these products require the right environmental conditions and access to appropriate composting facilities. By embodying these qualities, compostable products offer a sustainable alternative to traditional materials, promoting a circular economy and minimizing environmental impact. 

Composting & Recycling
What is composting?

Composting is a natural process that converts organic materials into valuable soil enhancers. This process relies on aerobic microorganisms that require oxygen to decompose organic matter effectively. By maintaining optimal conditions of oxygen, moisture, and food, these microbes break down raw materials like leaves, manures, food scraps, wet papers, and certified compostable products. As they decompose, they generate heat, water vapor, and carbon dioxide, transforming the materials into a stable soil conditioner. 

Compostable products from Green Paper Products are designed to be composted in commercial and municipal facilities, though such facilities may not be available everywhere. It's important to note that these products are not suitable for home composting. When disposed of in landfills or other environments, compostable products will not degrade as intended. 

What is a commercial composting facility?

Commercial composting facilities, also referred to as industrial composting facilities, are crucial for handling large volumes of organic waste efficiently. These facilities play a vital role because many compostable products cannot break down in home composting setups and require the specialized conditions provided by industrial composting. 

Compostable products undergo rigorous testing to meet standards such as ASTM 6400 or 6868, ensuring they are suitable for commercial composting. It's essential to dispose of these products in designated commercial composting facilities, as they will not degrade in landfills or other environments. 

However, it's worth noting that commercial composting may not be available in all areas, and regulations can vary by state. Before purchasing compostable products, it's advisable to check local availability and requirements for composting. 

Compostable products from Green Paper Products are designed to be composted in commercial and municipal facilities, though such facilities may not be available everywhere. It's important to note that these products are not suitable for home composting. When disposed of in landfills or other environments, compostable products will not degrade as intended. 

How do I find a composter in my area? 

Many larger grocery stores and food service establishments are already part of composting routes.Depending on the volume of your compostable material and the frequency of pick-ups, you may arrange for it to be collected. Numerous local greenhouses, nurseries, parks, and zoos engage in composting and may accept smaller quantities of compostable waste. Some of these establishments even offer the resulting nutrient-rich soil back to you at a discounted rate.